Resolved -
This incident has been resolved.
Oct 30, 01:50 EDT
Update -
We are continuing to monitor for any further issues.
Oct 29, 15:31 EDT
Monitoring -
A fix has been implemented to fail over and bypass the affected infrastructure services. The team is actively monitoring as the Customizer API becomes available and stabilizes.
Oct 29, 13:57 EDT
Identified -
Drive services — including Customizer, Cartographer, and Pacenotes — rely on Microsoft Azure for their underlying infrastructure.
As of 12:00 PM ET on October 29, 2025, these services began experiencing degraded performance. Microsoft engineers are currently investigating the root cause.
You can follow ongoing updates at: https://azure.status.microsoft/en-us/status
Oct 29, 12:51 EDT
Investigating -
We are currently investigating the issue with the underlying infrastructure provider.
Oct 29, 12:14 EDT